FAQs

Find answers to common pet concerns and questions about our office below.

Frequently Asked Questions

We’ve put together these answers to some of our more frequently asked questions to help you quickly get the care information you need. Don’t see your question addressed? Feel free to contact us and ask directly!

Do you offer emergency veterinary services?

Yes, we provide care for non-critical emergencies during our regular business hours. Please call ahead so our medical team can assess your pet’s condition and confirm availability. For urgent or life-threatening emergencies, we recommend contacting a nearby emergency veterinary clinic, such as one of the following facilities:

Horizon Veterinary Specialists
5280 Valentine Rd Ste 120, Ventura, CA 93003
(805) 303-8996
Open 24/7
Website
Veterinary Medical and Surgical Group
2199 Sperry Ave, Ventura, CA 93003
(805) 666-3228
Open 24/7
Website

We strongly recommend calling the emergency center before you arrive so the emergency team can treat your pet as quickly as possible.

What types of veterinary services do you offer?

We offer a wide range of veterinary services, including diagnostics, surgery, preventive care, and holistic treatments such as acupuncture and herbal medicine.

What rehabilitation services are available for pets?

Our rehabilitation services include underwater treadmill therapy, cold laser therapy, dog rehabilitation therapy, and tailored recovery plans to help pets regain mobility and comfort.

What payment methods do you accept?

We accept a variety of convenient payment methods, including Visa, MasterCard, Discover, American Express, CareCredit, and Trupanion. We also accept contactless payments such as Apple Pay and Google Pay, as well as cash. Please contact us or visit our Payment Options page if you have any questions regarding payment options.